FAQ

Welcome To Sanmarine FAQ We hope you find the info you’re looking for. But if you don’t, you can always give us a ring or drop us a line: +1 (815) 507-3992 | support@sanmarine.us.
Does Sanmarine have a guarantee? It is possible to return a product that is not included in the "List of products of good quality not subject to return" if they do not satisfy consumers for any reason, within 14 (fourteen) days from the date of purchase of such product. The return of funds for such goods, paid earlier, is carried out within 30 (thirty) calendar days from the date of receipt of the goods back by the Seller and the application for its return. The application must be made by hand and have the original signature of the Buyer. We don’t offer refunds on wholesale orders. We also don’t guarantee product purchased at a retail store or through another website.
How can I check on my order after it has been placed? Give our customer line a ring between 10 a.m. to 6 p.m. Pacific Time Mon- Fri +1 (815) 507-3992 OR email anytime: support@sanmarine.us. Here’s a link to our contact page: https://sanmarine.us/contact-us/
Is this site secure?  Absolutely. We want you to feel safe when making a purchase from us, so we always make sure to protect your privacy. We have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place. We won’t share your information with any third parties who might want to market their goods and services to you unless you have provided your consent.
Which credit cards do you accept? All the good ones: American Express, Diners Club, Discover Card, MasterCard, Visa Where’s my order? What should I do if my order is missing stuff or my shipment is late? We’re so sorry for the inconvenience. Please call our customer line 10 a.m. to 6 p.m. Pacific Time Mon thru Fri +1 (815) 507-3992 OR email anytime support@sanmarine.us so we can help fix the issue.
When will my products arrive? With Sanmarine.us we deliver to the United States and its territories. Items cannot be shipped to international destinations. When you place an order, we estimate shipping and delivery times for you based on the availability of your items and your chosen shipping options. Order processing takes 24-48 hours. Orders placed over the weekend will be processed the following Monday. Orders placed on public holidays will be processed the next business day. Two-day shipping costs $18. Shipping based on a running total after transactional discounts and special promotions.
Do you ship to a PO Box? Yes, we do.
Do you ship internationally? Currently from our website, we ship to the United States and its territories.
What is your return policy?  It is possible to return a product that is not included in the "List of products of good quality not subject to return" if they do not satisfy consumers for any reason, within 14 (fourteen) days from the date of purchase of such product. The return of funds for such goods, paid earlier, is carried out within 30 (thirty) calendar days from the date of receipt of the goods back by the Seller and the application for its return. The application must be made by hand and have the original signature of the Buyer. We don’t offer refunds on wholesale orders. We also don’t guarantee product purchased at a retail store or through another website.
How do I become a Sanmarine.us Retailer? HydroPeptide strategically partners with online retailers, physicians, resorts, salons and day and medi spas. To find out more, please contact us at support@sanmarine.us or +1 (815) 507-3992